Smartphones Heralding New Era of Smart Shopping

Three years after the launch of the first iPhone, the advent of “mobile connectivity” is profoundly shaking up the way consumers shop, according to new research from PriceGrabber.co.uk(R). Not just online, but in stores too, as a growing army of ‘smart shoppers’ are arriving in stores equipped with Internet enabled Smartphones.

Whilst these devices might be small, they still have the capacity to spend big. Of the 908 online shoppers that were asked about their mobile shopping habits, 66 percent owned a Smartphone or another Web-enabled phone. Of the consumers who shop from their mobile, nearly half (48 percent) claim that the convenience of having the Internet with them wherever they go is their number one reason for smart shopping.

PriceGrabber.co.uk’s research found that of the consumers that own a Web-enabled mobile phone:

  • 24 percent compare or check prices from their mobile phone
  • 22 percent research product details and specifications from their Mobile phone
  • 16 percent purchase online from their mobile phone
  • 9 percent check product availability
  • 5 percent access online discount vouchers
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Apple patent seeks to reinvent retail

Apple has filed a sweeping patent application for a technology suite designed to provide iPhone users with a broad range of real-time product information, special offers, sales opportunities, and related services in stores, restaurants, and other retail establishments.

The filing also points to the inclusion of near-field communication (NFC) technology in upcoming iPhones.

The system described relies primarily on two methods of obtaining information on products or services: a reader using the aforementioned NFC tech to get data from an RFID or its equivalent placed on a product, owners manual, point-of-sale device or display, and the like; or a matrix bar code to be read by the iPhone’s camera and decoded by an iPhone app or iOS element. Both an RFID or a matrix bar code, of course, would need to be placed on the product by their manufacturer.

Product information could also be provided by an internet connection, in an email message, or an in-store kiosk.

A host of examples are listed in the 83-page filing. Examples include:

  • Bellying up to a the bar in a pub and checking out the event calendar for that establishment
  • Walking down a supermarket aisle and reading recipes related to items on the shelves, complete with instructional videos
  • Scanning the packaging of a movie DVD and being shown that movie’s trailer, snippets of its soundtrack, and online reviews
  • Sitting in a coffee shop and purchasing the tunes that’s being played over the shop’s sound system
  • Dining in a restaurant and receiving nutritional information about your meal
  • Receiving the answers to problem sets in textbooks or reviews of novels in, uh, novels
  • Scanning software packaging and watching a video tutorial
  • Scanning magazine inserts and blow-in cards that provide info or discounts on the products advertised

Source: The Register

Editors Note:
Most of these examples seem to be obvious applications for RFID and mobile devices in general, so I am not too sure what Apple is actually protecting with this patent application. Most of these ideas have been known and talked about for years and even a decade or more.

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Virtual Shopping

Imagine shopping using a virtual shopping mall on the Web via your computer, smartphone, or TV, where the products you order are really coming from a dull looking warehouse that lacks all the gloss and decorum of the virtual shopping mall.

It could look something like this:

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Store of the Future

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Smart phones, Smart networks, Smart packages

FedEx jumps on the “smart” wagon with a new web-based service.

FedEx Corp. (FDX) today is announcing a sensor-enabled device that can wirelessly feed real-time data about a package’s whereabouts, condition and other metrics to the Internet.

The service, called SenseAware, will launch this spring. Its initial target markets are the health-care and life-sciences businesses, industries that often need to know the precise location of the products (drugs, test results, samples) they ship.

The new device, when attached to a parcel, contains sensors that can provide temperature readings, data on whether a shipment has been opened or exposed to light, and precise data about a package’s location.

But FedEx says the new service will allow shippers and recipients to do more than merely track a package and its condition. The platform will help customers compile and aggregate data about shipments that will help them monitor quality or make better decisions about how to deploy their resources.

And so FedEx joins the ranks of companies building so-called “smart” products and services that apply computer networks and intelligence to various problems. (For a fuller explanation of various “smart” systems, see Fortune’s Jeffrey M. O’Brien’s story on “IBM’s Grand Plan to Save the Planet.”)

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Smart Shopping site raises $135 million

Groupon.com, a website that helps consumers find great deals and stores, restaurants, and other services where they live, has received $135 million in funding to support the site’s global expansion and also facilitate liquidity for employees and early investors. The funding round was led by Internet investment group Digital Sky Technologies (DST) and Battery Ventures.

Groupon is a great site that helps consumers find deals in neighborhoods and locations close to where they live, currently numbering over fifty cities in the U.S. and Canada. The collective deals consumers have found through Groupon, ranging from fine dining to beauty treatments, totals to more than $150 million in savings. Groupon plans to extend its presence to 100 cities by the end of this year.

A big part of Groupon’s success is thanks to the site’s innovative and pioneering efforts at harnessing the power of social networking, allowing consumers to not only find great deals in the region in which they live but also share those deals with other people through platforms like Twitter and Facebook.

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Canadian Tire going smart & basic

The chief executive officer is taking Canadian Tire back to the future. Armed with a new store format, dubbed the “smart store,” he’s focused on improving the basics of customer service – right down to ensuring washrooms are in order – keeping popular products in stock, and cutting spending on store restyling.

His engine for growth is the smart store, of which there are 36 currently, with another 60 planned for 2010. Most of these will be existing stores converted to the new format on the cheap: Canadian Tire has shrunk its tab for converting stores to the model to $300,000 each, less than half its 2008 estimates.

A previous generation of revamped stores had been developed to draw more women with prominent displays of home furnishings. But the displays frustrated men by forcing them to hunt down hardware and tools, for instance, which had been moved apart. Now those changes are being reversed in the smart stores.

“It decreased the experience for the male shopper,” Mr. Wetmore said. “We brought a bit of balance back in the smart store.”

Paint sales, for instance, lost momentum when the section was moved close to home decor to entice female customers, said Mike Arnett, president of the retail division. With paint now back in the hardware section at the back of the smart store, business is coming back, he said.

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QR Code

QR Code

QR Code

A QR Code is a matrix code (or two-dimensional bar code) created by Japanese corporation Denso-Wave in 1994. The “QR” is derived from “Quick Response”, as the creator intended the code to allow its contents to be decoded at high speed.

QR Codes are common in Japan, where they are currently the most popular type of two dimensional codes. Moreover, most current Japanese mobile phones can read this code with their camera.

Although initially used for tracking parts in vehicle manufacturing, QR Codes are now used in a much broader context, including both commercial tracking applications and convenience-oriented applications aimed at mobile phone users (known as mobile tagging).

QR Codes storing addresses and URLs may appear in magazines, on signs, buses, business cards or just about any object that users might need information about including items in stores. Users with a camera phone equipped with the correct reader software can scan the image of the QR Code causing the phone’s browser to launch and redirect to the programmed URL. This act of linking from physical world objects is known as a hardlink or physical world hyperlinks. Google’s cellphone OS Android heavily uses QR codes.

Users can also generate and print their own QR Code for others to scan and use by visiting one of several free QR Code generating sites. QR codes and RFID, are leading technology to enable the “Internet of Things” which some believe will be a huge growth phase for the Internet. The “Internet of Things” is a vision where physical world objects link to cyberspace and cyberspace to the physical world.

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DIY RFID Implant

Video of a person with a do it yourself RFID implant.

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Android, iPhones, and RFID.

An offshoot of RFID known as near field communication (NFC), along with the latest Android phones and Apple’s iPhone, are now helping the US to catch up to Europe and Asia in mobile shopping and mass transit applications, said analysts and other experts at this week’s National Retail Federation (NRF) conference in New York City.

Among the ever escalating numbers of smartphones available in the US, Apple’s iPhone still leads the way in those as well as other mobile application areas, noted David Dorf, director of retail technology at Oracle.

The more than 10,000 iPhone apps online in Apple’s App Store already include some photo-oriented “vision” apps. Examples include an app from Sears which helps you to locate a product in stores based on an uploaded product photo, and one from Wal-mart that allows you to use a picture of a room in deciding what size HDTV to buy.

With the recent entrance of Motorola’s Droid and Google’s Nexus One, for instance, apps of this kind are also headed to the open source Android platform, said speakers in an NRF panel session.

Developers are at work, too, on location-aware apps that will use GPS to send you discount coupons based on where you happen to be, and on augmented reality apps combining a mobile phone’s camera view with multiple layers of related information.

Meanwhile, commuters in New York City and San Francisco have been taking part in NFC trials involving the use of software-based token applications that bill their credit cards for mass transit use.

Participants have been able to hop aboard trains and subway cars simply by waving their phones in front of contact-less NFC readers near turnstiles in mass transit stations, said Sahir Anand, research director for retail, hospitality and Consumer Product Group practice at the Aberdeen Group analyst firm.The United States has long lagged behind some other parts of the world — most notably Japan and the Nordic countries — in mobile shopping and mass transit apps, pointed out Mohammad Khan, president and founder of ViVOtech. But with the advent of new smartphones and NRC, the US is getting poised to “leapfrog ahead,” Khan contended.

Read more: betanews.com

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