Apple patent seeks to reinvent retail

Apple has filed a sweeping patent application for a technology suite designed to provide iPhone users with a broad range of real-time product information, special offers, sales opportunities, and related services in stores, restaurants, and other retail establishments.

The filing also points to the inclusion of near-field communication (NFC) technology in upcoming iPhones.

The system described relies primarily on two methods of obtaining information on products or services: a reader using the aforementioned NFC tech to get data from an RFID or its equivalent placed on a product, owners manual, point-of-sale device or display, and the like; or a matrix bar code to be read by the iPhone’s camera and decoded by an iPhone app or iOS element. Both an RFID or a matrix bar code, of course, would need to be placed on the product by their manufacturer.

Product information could also be provided by an internet connection, in an email message, or an in-store kiosk.

A host of examples are listed in the 83-page filing. Examples include:

  • Bellying up to a the bar in a pub and checking out the event calendar for that establishment
  • Walking down a supermarket aisle and reading recipes related to items on the shelves, complete with instructional videos
  • Scanning the packaging of a movie DVD and being shown that movie’s trailer, snippets of its soundtrack, and online reviews
  • Sitting in a coffee shop and purchasing the tunes that’s being played over the shop’s sound system
  • Dining in a restaurant and receiving nutritional information about your meal
  • Receiving the answers to problem sets in textbooks or reviews of novels in, uh, novels
  • Scanning software packaging and watching a video tutorial
  • Scanning magazine inserts and blow-in cards that provide info or discounts on the products advertised

Source: The Register

Editors Note:
Most of these examples seem to be obvious applications for RFID and mobile devices in general, so I am not too sure what Apple is actually protecting with this patent application. Most of these ideas have been known and talked about for years and even a decade or more.

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Store of the Future

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Smart phones, Smart networks, Smart packages

FedEx jumps on the “smart” wagon with a new web-based service.

FedEx Corp. (FDX) today is announcing a sensor-enabled device that can wirelessly feed real-time data about a package’s whereabouts, condition and other metrics to the Internet.

The service, called SenseAware, will launch this spring. Its initial target markets are the health-care and life-sciences businesses, industries that often need to know the precise location of the products (drugs, test results, samples) they ship.

The new device, when attached to a parcel, contains sensors that can provide temperature readings, data on whether a shipment has been opened or exposed to light, and precise data about a package’s location.

But FedEx says the new service will allow shippers and recipients to do more than merely track a package and its condition. The platform will help customers compile and aggregate data about shipments that will help them monitor quality or make better decisions about how to deploy their resources.

And so FedEx joins the ranks of companies building so-called “smart” products and services that apply computer networks and intelligence to various problems. (For a fuller explanation of various “smart” systems, see Fortune’s Jeffrey M. O’Brien’s story on “IBM’s Grand Plan to Save the Planet.”)

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DIY RFID Implant

Video of a person with a do it yourself RFID implant.

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Android, iPhones, and RFID.

An offshoot of RFID known as near field communication (NFC), along with the latest Android phones and Apple’s iPhone, are now helping the US to catch up to Europe and Asia in mobile shopping and mass transit applications, said analysts and other experts at this week’s National Retail Federation (NRF) conference in New York City.

Among the ever escalating numbers of smartphones available in the US, Apple’s iPhone still leads the way in those as well as other mobile application areas, noted David Dorf, director of retail technology at Oracle.

The more than 10,000 iPhone apps online in Apple’s App Store already include some photo-oriented “vision” apps. Examples include an app from Sears which helps you to locate a product in stores based on an uploaded product photo, and one from Wal-mart that allows you to use a picture of a room in deciding what size HDTV to buy.

With the recent entrance of Motorola’s Droid and Google’s Nexus One, for instance, apps of this kind are also headed to the open source Android platform, said speakers in an NRF panel session.

Developers are at work, too, on location-aware apps that will use GPS to send you discount coupons based on where you happen to be, and on augmented reality apps combining a mobile phone’s camera view with multiple layers of related information.

Meanwhile, commuters in New York City and San Francisco have been taking part in NFC trials involving the use of software-based token applications that bill their credit cards for mass transit use.

Participants have been able to hop aboard trains and subway cars simply by waving their phones in front of contact-less NFC readers near turnstiles in mass transit stations, said Sahir Anand, research director for retail, hospitality and Consumer Product Group practice at the Aberdeen Group analyst firm.The United States has long lagged behind some other parts of the world — most notably Japan and the Nordic countries — in mobile shopping and mass transit apps, pointed out Mohammad Khan, president and founder of ViVOtech. But with the advent of new smartphones and NRC, the US is getting poised to “leapfrog ahead,” Khan contended.

Read more: betanews.com

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Shopping with the Smart Cart: DigInfo

Fujitsu have upgraded their Smart Cart system using the latest in wireless technology. Using the IC chip within a mobile phone as a customer loyalty card, the system can display a range of personalized information. It can also display the carts location in the store and using RFID technology keep a record of the items in the shopping cart.

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Adding the Analytic Dimension to RFID

Earlier this decade, Wal-Mart first required its top 100 suppliers to put radio frequency identification tags on shipping crates and pallets, then extended the mandate to include all suppliers. Thanks to the Wal-Mart mandate, the first wave of serious enterprise RFID deployments are on the books, and the result is a C, maybe a C-, in terms of ROI and maximum utilization of the technology. Many have completed their Wal-Mart compliance requirements so they can continue to do business with the retailing giant. However, few have taken the opportunity to go beyond, into the other areas of their business. Fewer still have incorporated other data sources into their application or produced analytic value with RFID data.

This is not to say that companies outside Wal-Mart mandate have not been adopting RFID. Retailers utilize RFID in their stores to manage temperatures, control theft and shrinkage, influence store design and product placement and even experiment with self-service checkout. Indeed, with billions of tags ordered, there are numerous uses for this tiny technology.

Read more @ information-management.com

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Unitech RH767

Unitech RH767

Unitech RH767

The RH767 is a Windows CE 5.0-based multi-tag HF or UHF RFID and bar code reader. It can read both EPC Gen 1 and Gen 2 RFID tags and comes with embedded RFID middleware for easy integration. Like the Unitech PA966 with which it shares the design and most tech specs, the RH767 uses the older 400MHz Marvell PXA255 processor.

Source: ruggedpcreview.com


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Next Generation of Loyalty & Customer Relationship

Unified Grocers, Inc. Introduces Next Generation of Loyalty and Customer Relationship Software to Its Members Through Accelitec | interact

Unified Grocers, Inc., one of the largest member-owned grocery cooperatives in the western United States,
has begun introducing a next generation software service offered by Accelitec, Inc., to its members.

Accelitec | interact is an innovative software service that helps retailers move beyond the traditional way of discount pricing to improve customer retention and store profitability.

As the challenges of the current economy continue, the importance of delivering ongoing value, convenience, and relevancy to existing and new customers remains very high for Unified Grocer, Inc.’s independent retailers. Introducing Accelitec | interact to its independent retailers is an important way for Unified to help bolster the competitive advantage its members have in their local communities. Accelitec | interact enhances the shopping experience with a range of customer communications, including targeted marketing promotions,
recall notifications, and other unique value added services.

The RFID-enabled program can also be used to motivate specific customer behavior, such as driving sales of particular products, increasing per-trip spending and accelerating the rate of return trips. In an industry where pricing wars and perishable inventory are the norm, Accelitec | interact provides a way for independent retailers to differentiate their business without compromising lean margins or creating unsustainable customer expectations.

Source: Reuters

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Can RFID Survive the “Internet of Things”?

Is the concept of the “Internet of Things” hindering RFID deployment?

It’s a grand vision: everything in the world talking to every other thing in the world. A frozen meal communicating with the refrigerator, microwave and automated shopping list; clothes giving instructions to a washing machine and dryer and consulting with an artificial intelligence fashion consultant in the wardrobe; a medicine cabinet reading medication instructions and automatically dispensing them for geriatric patients and reporting the dosage and time taken to the patient’s doctor…the list goes on.

Many of these grand visions are consumer-facing and that helps generate awareness of how RFID can provide everyday benefits to the average citizen. But they are also bad because…

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